MktBx

About MktBx

MktBx provides a service to create intelligent and customized chatbots for automating customer communication on websites. These bots are tailored to fulfill a range of tasks including lead collection, payment processing, customer support, and scheduling appointments. What sets MktBx apart is its ability to develop an 'Expert System' - a custom system which houses the client's knowledge and business rules. The system utilizes the client's existing help documentation to respond to customer inquiries. This eliminates the challenges that are often faced with one-size-fits-all chatbots, such as maintenance difficulties and poor user experiences due to lack of personalized responses. A unique feature of MktBx's service is the ability to provide immediate responses even during off-hours, potentially improving user satisfaction. Its in-built compliance-driven logic also helps reduce risks. One practical application of the chatbot is demonstrated through the provided example of an insurance agent, offering immediate responses to insurance-related questions.