Inkeep

About Inkeep

Inkeep is an AI tool that transforms existing content into an intelligent chatbot, providing highly reliable search and support functionalities. Built to be a trusted companion, it facilitates the creation of a sophisticated chatbot experience that requires no ongoing maintenance. In addition to fielding challenging inquiries, Inkeep offers instant assistance through scenario-specific guidance, freeing up teams to deal with novel problems. Featuring a distinct capability of admitting unawareness and maintaining topic relevance, this AI tool guarantees trustworthy solutions. It introduces an intelligent transition process, enabling the creation of a support ticket directly from the chat. Inkeep's key functionality is an AI assistant that assists support teams in quicker resolution span, while keeping them fully informed. It provides draft responses based on previous tickets and relevant documents. The tool boasts a feature that turns resolved tickets into FAQs, strengthening knowledge base continually. Inkeep can be integrated effortlessly into various platforms, including websites, apps, community forums, or any documentation. It offers potential use cases in varying formats: embedded chat, a chat button, a search bar, or a custom experience through APIs. Inkeep's unique feature is pinpointing where users encounter difficulties by providing AI-driven summaries that point out gaps in documentation or product. Often praised for its easy setup and effective functionality, Inkeep proves to be a crucial element for support teams, significantly reducing their volume while providing seamless self-service experiences.