Cassidy

About Cassidy

Cassidy is an AI-powered tool designed to streamline enterprise workflows and automate tasks by leveraging a company's own data. It securely integrates with multiple tools and resources, accessing and analyzing knowledge to generate relevant actions. Features include a knowledge base that connects multiple tools to a user's workspace and intelligent AI assistants that understand and respond based on the full context of a business's operations. These AI co-pilots can help automate responses to customer support queries, draft replies to emails, aid in the generation of RFP responses, and provide on-demand answers for sales and support teams. Cassidy also enables the creation of multi-step AI workflows for conducting automations and has the capability to integrate with over 50 tools to optimize business workflows. It allows for internal Q&A searches, automating internal responses, and thus amplifying efficiency. Cassidy can pull real-time data from various resources such as SharePoint, Slack, and Drive, helping users access up-to-date information. It offers a function of citation for accuracy, enabling users to verify all AI-generated results and responses from the original source. In an effort to streamline customer interactions, Cassidy implements multi-step AI workflows for triage and prioritization of customer tickets. The tool is customizable, allowing enterprises to build their own unique assistants and workflows for specific use cases. Besides, users can embed Cassidy in their existing tools like Slack, Teams, and Email, or even in their browsers.